Log cabin purchase terms and conditions
Delivery of log cabin is FREE to any UK mainland England and Wales. Extra charges may apply on some products/destinations (accessories - bitumen tiles, verandas, doors and windows etc. when buying separate from log cabins). After you place your order we check the availability of your log cabin or other goods in our stock in Essex, UK and confirm the delivery date. We are committed to getting your order delivered as fast, efficient and as safely as possible. All orders are acknowledged and you will be contacted prior to delivery.

 We will dispatch the goods only when the payment is cleared. 

 We remain the right to make some changes on products without prior announce. Please ask the sales managers regarding modification.

Please bear in mind what wood is natural product which bereaves and can slightly change dimensions (up to 2%). That is why, some logs, especially starting from 44 mm, could slightly split by length or thickness. This is nothing to be concerned about and will not affect the cabin structure.

Purchased products cannot be returned back if unpacked. 
We strongly recommend to check all goods/parts in the moment of delivery and make a note if something is incorrect.

If you find any parts are broken please inform us immediately. We will change that part as soon as possible and do our best to get it to you in 21 days. Please fill in the checking list (which is together with the assembly instruction) and send it to us.
 
Base for the log cabins
All cabins require a flat level Base. We recommend a concrete base.
 
Treatment
Log cabins are not pre-treated due to the nature of their construction and therefore need to be treated within 2 weeks of installation. They will need to be treated with a micro porous wood stain. We recommend treating both the inside and outside as well as applying silicon in the outside joints for extra protection.
 
Hot tubs
If the cabin is going to be used to house a hot tub, ample ventilation should be provided to reduce the moisture inside the cabin. This also applies if you are going to fit a shower or any other source of moisture.
 
Insulation of log cabins
Generally the solid wall logs give very good insulation, however, if you use the cabin throughout the winter months the cabins can be insulated below the floor and above the roof. Double glazed windows and doors can also be purchased for certain models. 









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